Privacy Policy

This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Return Policy

General Returns:
We employ the services of major third-party shipping carriers to deliver its products to you. These carriers include but are not limited to the United States Postal Service (“USPS”), United Parcel Service (“UPS”), and Federal Express (“FedEx”). Please ensure that you provide us with a valid email address and shipping address. We will email you on the status of your order once it is shipped. YOU MUST contact us via email for ALL RETURNS. We will provide you the return address. If an order placed by you and is returned to us unclaimed or undeliverable, we will offer to re-ship the order to you at an additional cost. All returned items must be returned within one month. The Buyer to pay for returned shipping.

Custom Returns (i.e European Hair Alternatives)
We gladly accept returns on all eligible products (No Exchanges). We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, minimum 20% restocking fee will be applied for all returned merchandise. Shipping costs are not refundable. Once the restocking fee is applied to the item value, any balance remaining will be refunded to the credit card submitted with your original order within 5 business days of receipt.

Eligible Products:
-In original, factory condition (unaltered, unworn, undamaged, in the original netting
-Odor-Free (Any odors on the product will render the product ineligible for return)

Ineligible Products:
-Products teased/feathered/colored/cut are considered used/damaged and will be ineligible.

Return Period-
US Continental Return for refund within: 10 calendar days
If customer refuses package(s) or the package(s) is returned due to a failed delivery, we will charge a 20% restocking fee to recover return shipping costs.

If your product is ineligible for return, we will email you the option of: Returning the item(s) to you at your cost Ineligible item(s) will be automatically disposed of, 30 days after receipt. We will only pay the return shipping cost if the product is defective or the return is a result of our error.
Note: Customer is solely responsible for shipping any Returned product to hpihairpartners.com. We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.